We wouldn’t be striving for perfection if we didn’t have a backup plan. In the rare event of a defect in your Ultrasaber, you’re covered under our iron-clad warranty. A saber that includes light and sound is a complex electronic device that we are proud of, and as saber forging experts, we at Ultra Sabers are very confident in our skill and we will back our sabers against any defects!
As of September 1st, 2014, we are now providing a 1 year limited warranty for any failures resulting from defective craftsmanship. That covers the entire “guts” of all of our sabers as well as the construction of our custom hilts. Please note that the warranty is NOT transferable! Selling or trading your Ultrasaber to another owner for any reason will void its warranty.
Faulty LED lighting system
Faulty custom sound board/speaker
Faulty internal hardware/wiring
Blade film quality issue
Cosmetic damage upon receipt verified by shipping photos taken at the time of shipping
Items NOT covered:
Failure that can be traced to any attempt to rewire or tamper with electronics
Any failure that results from customer disassembling their custom saber
Wiring failure resulting from “twisted” wires inside the hilt.
Any use of the DevPort with the UltraProffie soundboard is not covered under warranty
Failure that can be identified as obvious physical neglect. (If the saber looks like you were dueling with the opposite end)
Water submersion (It’s a saber, not a torpedo)
Damage resulting from general abuse
In the event that your warranty needs to be activated, please email firstname.lastname@example.org with your Order # and a description of the issues you are having for any warranty claims and we will get you taken care of quickly.