ULTRA SABERS HELP

Custom Ultra Sabers

Can I have you guys make a custom saber I have come up with?

Sorry, we do not accept custom saber requests any longer.


Can I order a custom saber I've previously seen on your site that you no longer offer?

Unless you have 249 friends who want to buy the same saber, the price to create a single unit will be substantially more and we don’t typically do it. Once a saber is out of stock or retired, it’s probably gone for good in most cases.


Do all Ultra Sabers come with sound? Can I get sound in my Ultra Saber? What type of sound can I have in my Ultra Saber? Can I mail by saber back to have sound added?

No, not all Ultra Sabers come with sound. Sound is an added option. The list price does not include the option for sound. To add sound you would need to select one of the configurations shown on the saber’s listing that is labeled Sound. If the title for your saber does not say “WITH SOUND”, then your Ultrasaber will not come equipped with sound. We use our own custom soundboard called the Obsidian USB. Check out the video for it here. You can get additional sound fonts for your Obsidian here.


Only the sabers listed with sound options can have sound added to them. If the saber does not have sound as an option, then sound cannot be added and there are no exceptions. If you purchased a saber listed with sound and it did not have sound, you can mail your saber back at a later date to have sound added at an additional charge, email us at info@ultrasabers.com to set this up.


To purchase a saber WITHOUT sound. Purchase from our Single Blade Sabers section or our Double Blade Sabers section.





Do you install mirrors in the tips of your sabers to help with the lighting?

Mirrors stop the light from passing through the blade tip and do not give the effect of a real blade. We use a semi-transparent film which reflects most of the light, but allows some to pass through. This, along with our specialized film removes the bulbing effect, elminates most of the base flair and provides a consistent light through the entire distance of the blade itself.


Does my saber come with a covertec wheel? Can I add a covertec wheel to my saber? Do you sell covertec clips?

A covertec wheel is the knob on a lightsaber that allows you to attach the lightsaber to a covertec clip and wear it on your belt.


A covertec clip is the clip that you wear on your belt that allows you to hang your lightsabers from a covertec wheel for costuming or to just carry your saber in general. This is typically done with the blade removed. The blades are removable on ALL Ultrasabers.


Not all Ultra Sabers come standard with a covertec wheel. The following Ultra Sabers will all come standard with a covertec wheel and one does not have to be added or purchased:



If your Ultra Saber doesn’t come standard with a covertec wheel, you can have one added before it ships. There is a dropdown box for covertec wheel install in the listing for every saber that does not come with a covertec wheel, just select yes for us to install one and in the comments field of your order specify where on the hilt and what color covertec wheel (silver, black, or gold) and we’ll take care of that for you before the saber ships.


You can purchase a covertec wheel separately from here.


You can purchase a covertec clip separately from here.


How can I help keep my blade tip on my blade during duels and sparring?

All Ultra Saber blades are now equipped with threaded tips, however here is a video to help you take preventative measures for, or repair any glued on tips.



How do color changing discs work?

You remove the blade, drop a disc down the blade socket, then replace the blade. Easy! These only work properly with the Adegan Silver blade color. Colors obtained using color discs create a blade that is significantly dimmer than if you just ordered that color blade standalone (for example Guardian Blue is much brighter than using a blue color disc).


How do I attach or remove the blade from my Ultra Saber?

Watch this video for our blade how to:



How do I re-attached the tip that has fallen off my Ultra Sabers blade?

Watch this video for our tip re-attachment how to:



You can also purchase additional tips from our parts section here: https://ultrasabers.com/product-category/parts/


How do I remove the battery pack on my saber with sound? How do I charge the batteries on my saber with sound? How do I access the USB port on my soundboard?

Watch this video for information of how to access the battery pack on your Ultra Saber with sound:



How do I upload soundfonts onto my Obsidian soundboard or change the sensor settings? How do I change the settings on my Emerald Driver?

How do I know if I have the Obsidian USB 3.x or 2.x or 1.x version?

If your serial # is 12120000 or higher then you have a 3.x version. If it is lower then you have a 1.x or 2.x version.


If you purchased your soundboard after February 2013 then you have a 3.x version.


How can I find my Serial #?

Connect your saber to the Obsidian Launcher and your serial # can be found at the top of the Launcher.


Does the Obsidian USB 3.x work with the Obsidian Launcher v2.2.2?

No, you risk permanent damage to your saber by using the older Launcher with an Obsidian USB 3.0 soundboard. If your serial # is 12120000 or higher or if you purchased your saber after February 2013 DO NOT USE THE v2.2.2 LAUNCHER WITH YOUR OBSIDIAN 3.0 SOUNDBOARD.


Does the Obsidian USB 2.x or 1.x work with the Obsidian Launcher v3.x.x?

No.


If you have the Obsidian USB 3.x or the Emerald Driver then download and install the Obsidian Launcher v3.1.4 from HERE (be sure to uninstall any previous Obsidian Launcher installs before installing the v3.1.4 or it will not work properly. You can re-install v2.2.2 after v3.1.4 installed, but it must be uninstalled before you install v3.1.4)


Instructions on how to use the Emerald Driver can be found HERE


Is the silver with a color disc as bright as a normal single color?

No it’s not. If it was, we wouldn’t sell single colors. The light transmission through a color filter varies from 50% to 85% depending on color. Please do not order the Adegan Silver thinking that the light will be just as bright. We wish it was, but it’s not. In other words -If you want an Adegan Silver blade for its color -go for it. If you want an Adegan Silver blade for the color disks – we highly suggest a different color as you will be disappointed with what you receive.


What is a blade plug?

Blade Plugs are designed to be installed in your saber when the blade is removed.


They give the hilt a cool look with the blade removed (see below) and help to prevent shining a high powered LED directly into yours or someone else’s eyes.


Check out Our Blade Plugs here



What is a Recharge Port?

RECHARGE PORTS ARE NOT COMPATIBLE WITH STANDARD SETUP.Do NOT select a Recharge Port with Standard Setup.


**Any Saber with a recharge port purchased on or after 10/13/2013 will be made with a 2.1mm port. Any saber purchased before 10/13/2013 was made with a 2.5mm port**


A recharge port allows you to charge the batteries in your saber without having to remove the batteries. It is a port added to the exterior of the saber that you simply plug our provided charger into. You can still remove the batteries from the saber to charge them in a battery charger or you can charge your batteries in your saber through the recharge port without having to remove them.


A kill key stops the flow of current/power/electricity to your lightsaber. There is a constant current draw on high powered LEDs and soundboards even when your lightsaber is turned off. This current draw is minimal, especially with the Obsidian USB soundboard, this current draw is nearly non-existent. However, if you would like to take that constant current draw from nearly non-existent to completely non-existent then a kill key would allow you to do that. When the kill key or your charger are plugged into the recharge port the flow of current is completely “killed.” This also means you CANNOT operate your lightsaber while it is plugged into the charger or while the kill key is inserted. If you would like to be able to turn your lightsaber on while it was plugged in then do not select the kill key option. I personally highly recommend not getting the kill key. They are not useful and they actually take functionality away from the saber. In other words, kill keys are useless in an Ultrasaber and are a waste of money. Recharge Ports alone however are GREAT investments and add a ton of functionality to your Ultrasaber and are one of our best features as an added option.


The 0.2A Charger provides enough current to charge your batteries in a few hours while your saber is OFF. If your saber is on, it requires more current than the 0.2A Charger is providing and the batteries will be draining instead of charging. If you wish to leave your lightsaber on for an extended period of time (overnight, days, weeks, etc) then the 0.2A charger will not provide enough power for this type of operation. It is solely used to charge the batteries while the saber is off.


The 1.2A Charger provides enough current to charge your lightsaber quickly. It can also be used to keep your lightsaber on for extended periods. With a 1.2A charger plugged into your recharge port (without a kill key) your lightsaber can be left on indefinitely (overnight, days, weeks, etc) without cutting off or draining the batteries. This is great for keeping your lightsaber on display.


A red light on your charger means the batteries are not fully charged yet. A green light on your charger means the batteries are fully charged.


Check out this video for more information:



What is Quick Disconnect?

Quick Disconnect is an option offered with sabers that use the MLS (Modular LED System) unit to house the LED. This option allows you to remove the MLS unit and replace it with one of a different color. Additional MLS units are sold here.


These units currently fit into the following Ultra Sabers:



  • All Arbiter models

  • All Archon models

  • The Bane

  • The Bellicose

  • The Consular

  • The Dorinian

  • The Emperor’s Hand

  • All Manticore models

  • All Menace models

  • The Overlord

  • The Raven

  • All Shock models

  • All War Glaive models


This option does NOT work with the RGB color selection or with 4 channel Emerald Sabers, only with single color sabers or 2-channel Emerald Sabers. Please do not select Quick Disconnect with the RGB color option or 4-channel Emerald Sabers.


What is the RGB (Red, Green, Blue) blade color option?

The RGB color options means that your saber will have 7 different colors in one hilt.  The seven different color options are:


Red

Green

Blue

Red+Green (looks yellow)

Red+Blue (looks light violet)

Blue+Green (looks arctic blue)

Red+Green+Blue (looks silverish or very very light violet)


The saber is made with one high powered LED with 3 color diodes (Red, Green, and Blue).  The saber will come with 3 or 4 switches.  If you have 3 switches, each switch controls one color diode.  If you have 4 switches, then the top 3 switches each control one color diode and the bottom switch is the Master Switch that cuts the entire saber on and off.  You can turn more than one color switch on at a time to get more color combinations (up to 7).


The sabers that are RGB capable are



  • The Aeon v2

  • Bane

  • Bellicose

  • Dominix v2

  • Manticore

  • Overlord

  • Phantasm v2

  • Phantom v2

  • Raven

  • Shock

  • Shock LE

  • Dark Shock

  • Warglaive

  • Dark Warglaive


Hilts in BOLD can have sound and RGB.


What's the difference between the Blade types? What's the best blade type?

We have a discussion about the different blade types on our forums here:


http://www.saberforum.com/index.php?topic=3096.msg38599


Once I place my order, can I cancel it?

All cancellations will be subjected to a 20% restocking fee.


Forms of Payment

How Can I Pay?

Payment Types Accepted:


Visa

MasterCard

American Express

Paypal

Apple Pay

Amazon Pay

Discover

Money Order


Order Status

Has my order shipped?

Click the “My Account” link at the top right hand side of our site to check your orders status.


How do I change quantities or cancel an item in my order?

Click the “My Account” link at the top right hand side of our site to view orders you have placed. Please note that once an order has begun processing or has shipped, the order is no longer editable.


How do I track my order?

Click the “My Account” link at the top right hand side of our site to track your order.


My order never arrived.

Click the “My Account” link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If your order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of “delivered”, please contact customer service for assistance at shipping@ultrasabers.com


An item is missing from my shipment.

Contact customer service for assistance at shipping@ultrasabers.com


Shipping

How long will my order take to ship?

Here is a link that gives information on the shipping times for our different shipping methods to the United States:http://www.fedex.com/us/service-guide/choose-service/package-shipments/us-packages.html


Here is a link for our International Shipping:

http://www.fedex.com/us/service-guide/our-services/international/index.html


Here is a  link for our Canadian Shipping:

http://www.saberforum.com/index.php?topic=7385.0


These are shipping times only.  For example, if you pick FedEx Standard Overnight that does not mean your saber will arrive overnight.  It means when your saber ships it will be shipped via FedEx Standard Overnight.


Most of our sabers have a 3-5 day lead time in the listing.  But any Ultrasaber’s customer knows we nearly never take that long.  Most orders ship within 1-3 business days.  If you need a more definitive time frame for shipping, please email us at shipping@ultrasabers.com and we can tell you more specifically when a particular saber you are ordering will ship out.


Do you ship to my country?

Please create an account by clicking the “My Account” link at the top right hand side of our site. During signup we’ll ask for your shipping address details including country. If your country is not in the dropdown menu of available countries, unfortunately we cannot ship to your country at this time.


How much is my shipping?

Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices.


When will my order ship and what are my shipping charges?

Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices. We will ship your order shortly after we receive payment from you.


Guarantees

What is your warranty and what does it cover?

We provide a full one year limited warranty for any failures resulting from defective craftsmanship. That pretty much covers the entire “guts” of all our sabers as well as the construction of our custom sabers. The warranty is not transferable! If a customer sells/trades their saber to someone else, the warranty will not go with it. We keep records of every transaction.



  • Items covered:

    FX Saber Conversions:

    Faulty LED lighting system

    Faulty internal hardware/wiring

    Blade film quality issue

    Any faulty non-stock part/process that Ultra Sabers performs as part of the conversion process.

    Ultra Customs

    Faulty LED lighting system

    Faulty internal hardware/wiring

    Blade film quality issue

    Our custom sound board/speaker failure

  • Items NOT covered:

    FX Saber Conversions:

    Cosmetic defects from the original vendor’s craftsmanship

    Stock sound board failure

    Failure that can be traced to an attempt at overdriving the LED lighting system (This is easy since the sound board will fry before the LED does)

    Failure that can be identified as obvious physical neglect. (If the saber looks like you were dueling with the opposite end)

    Water submersion (It’s a saber, not a torpedo)

    Ultra Saber Custom Lightsabers:

    Any failure that results from customer disassembling their custom saber

    Wiring failure resulting from “twisted” wires inside the hilt. (Custom sabers only)

    Water submersion

    Failure that can be identified as obvious physical neglect

    Damage resulting from general abuse


Privacy Policy

We value your privacy. Please view our Privacy Policy for complete details on how we use the information we collect.


Security

This website is protected with SSL (secure socket layer) encryption, the highest standard in Internet security.


Pricing & Billing

Do I have to pay sales tax?

You only have to pay sales tax if you are located in the same state as our shop.


I have a question on my charges.

Click the “My Account” link at the top right hand side of our site to review your orders. You may compare your order history on our website, with your financial records. If you have further questions or concerns, please contact customer service for further assistance at shipping@ultrasabers.com


I need a copy of my receipt/invoice.

Click the “My Account” link at the top right hand side of our site to print invoices.


How do I return my product?
When will my credit card be charged?

Your credit card will be charged once you complete your order from our shopping cart.


What is your return policy?

Please see our Terms & Conditions for complete details regarding our return policy.


Buyer's Guide

How do I find my product?

To find the product(s) you’re looking for, you may (1) use the navigation menus on the top of our website. (2) type a keyword into the SEARCH box. If you have any trouble locating a product, feel free to contact customer service for assistance at info@ultrasabers.com also try our forums at www.saberforum.com


How do I navigate the site?

To navigate this website, simply click on a category you might be interested in. Categories are located in the menu of our website. QUICK TIP: Place your mouse cursor over anything you think could be a clickable link. You’ll notice that anytime you scroll over something that is a link, your mouse cursor will become a “hand”. Whereas scrolling over anything that is NOT a link will leave your cursor as an “arrow”. You may also type a keyword into the SEARCH box to quickly find a specific product. If you have any trouble locating a product, feel free to contact customer service for assistance.


Info@ultrasabers.com


How do I use a coupon?

After adding items to your cart, click the “View Cart” link at the top of this site to view your cart. At the bottom of the shopping cart you’ll see a box where you may enter your coupon code.



Ultra Sabers

308 West Edgewood Dr
Friendswood, TX 77546
Phone: (832) 569-5194
Email: info@ultrasabers.com